NEW THRIVE TEAM MEMBERS
STEP 1
Hello and welcome to our team!
We are so excited you will be joining us and we want to make sure you get the best training possible.
Below you will find a series of videos. Go through each video and take notes. You should have been given a booklet to go along with these videos. Take full advantage of the manual, videos, and your trainer’s knowledge to become a master team member.
Once you are properly trained you will receive a written exam and your trainer will be grading your comprehension. Once you pass both tests you will be sent to your designated office to continue your growth.
If you have any questions please ask your manager. There is no better time than right now to learn all there is to know about our offices.
Good luck and have fun!
WELCOME TO THRIVE DENTAL AND ORTHODONTICS
Welcome Video (Section 1 Part I)
What do we do at our offices and introduction to scripts (Section 1 Part II)
What is Insurance, How do we take payments, what is a copay? (Section 1 Part III)
Call Center, Scripts and Phone Virtues (Section 1, Part IV)
Good and Bad Phone Calls (Section 1, Part V)
In this video when Dr. Nate says "Lighthouse" we now use a system called "Modento" but it's the same concepts
Congratulations, you now know how to answer phones, talk through scripts, take payments, and so much more. If you have not already gone through those introductory videos please push here and listen to those before viewing the videos below.
In the following videos, you will get a more in-depth understanding of dentistry. These videos will help you properly communicate with patients inquiring about various procedures.
Remember to listen and take notes as there will be a test at the end of your training.
Enjoy!
dental basics
Dental basics, tooth numbers and tooth surfaces (Section 1I Part I)
Fillings, crowns and root canals (Section I1 Part II)
Implants vs bridges (Section I1 Part III)
How to make an appointment and appointment colors (Section I1, Part IV)
Now that you have a good foundation of knowledge, let's give you a good understanding of how the make appointments and the various appointment colors.
CONGRATULATIONS YOU GOT THROUGH ALL OF YOUR INTRODUCTORY VIDEOS!
YOU WILL NOW WORK MORE CLOSELY WITH YOUR TRAINING MANAGER TO HELP GET YOU ACQUAINTED WITH THE OFFICE.
IF YOU HAVE TIME YOU CAN START LEARNING ABOUT THE INSURANCE VERIFICATION FORMS AND HOW WE ENTER THAT INFORMATION INTO OPEN DENTAL HERE. IF YOU DO NOT HAVE TIME NOW YOU CAN ALWAYS COME BACK AT A LATER DATE FOR YOUR OVERALL KNOWLEDGE.
GOOD LUCK AND I CAN’T WAIT TO MEET YOU!
DR. NATHAN
